Refund & Cancellation Policy

Failed bouts refund automatically

If the service cannot deliver your roast — for any technical reason on our side — the purchase is refunded in full, automatically, without you asking. That is a house rule, not a favor.

Requesting a refund yourself

You can request a refund of a delivered roast directly from your result page ("My bouts" → the bout → refund), or by writing to support@roastmyx.org with your bout's reference code.

What a refund does

• The moment a refund starts processing, you lose access to the roast body, and the public link and share card go offline immediately and permanently.
• You keep access to the order and refund receipt summary on your result page.
• There is no cooling-off delay: once you confirm, the refund is submitted right away. The confirmation screen states exactly this before you commit.
• Money returns through Dodo Payments, our merchant of record, to your original payment method; how long that takes depends on your bank or card network.

Cancellation

Delivery is a single automated job that usually completes within minutes of payment, so there is no separate cancellation window: a run that finishes is delivered (refundable as above), and a run that cannot finish refunds automatically. There are no subscriptions to cancel.

Fair-use limits

The roast being harsh, unflattering, or not to your taste is the product working as described, and is not by itself a delivery failure. We honor legitimate refunds gladly and apply anti-abuse checks to repeated buy-and-refund patterns.

Disputes

Card disputes and chargebacks are handled by Dodo Payments as merchant of record. While a dispute is open, access to the roast body and public links is closed, the same as a refund in progress.